Asos has collected 1631 reviews with an average score of 3.08. Since implementing the new procedure, it is EXTREMELY difficult to get an item returned. Primarily aimed at 18–34 year old men and women, ASOS sells both branded fashion goods and its own range of clothes. Asos branded clothes themselves can be hit or miss but they do have loads of other brands to shop for. Choose from 39 verified ASOS discount codes available in HardwareZone Singapore to save 20% or more this January 2021 Activate your code now. I spoke to teddy and it was really quick and simple, luckily the xs was still in stock and a replacement order was done. I returned their package from the post office bc they lied to me saying the shipping is free.. post office asked me to pay almost $150 for shipping.. it is more than a month that im chasing them to refund my money and they keep lying to me by saying the package hasn't arrived their warehouse.. I thought that it should be automatically and I don't need to worry about money return.But all of this time my parcel was somewhere and ASOS didn't help me to resolve this problem.After few emails I received the answer from them - quote : "I am so sorry that this case is taking so long to be resolved.We are unable to raise a claim for you on this occasion because the parcel was confiscated and destroyed at the customs, the reason is that the receiver refused to pay for the customs duties and charges'Sadly we're unable to refund you for this order due to the outcome of DPD's investigation. I didn't get any refund! Beautiful products, good quality. Are they going to compensate me for the inconveniences? i'm from malaysia, should i buy from asos? just curious. © 2021 Trustpilot, Inc. All rights reserved. Since they’ve gone paper free with returns etc. I've been ordering many other online sites that's located overseas and NEVER had to pay such fees. My asos order 572190102 was never… My asos order 572190102 was never delivered to me and asos has done nothing to assist in resolving this. A free inside look at company reviews and salaries posted anonymously by employees. Cant go wrong tbh. I returned their package from the post office bc they lied to me saying the shipping is free. Dean said okay, return the shoes and he’ll speak to customer relations to ensure I would get my 25% plus £10 voucher. I keep getting annoying platitudes. Please get more professional workers at customer service. Yes it is true. I would give ZERO star if I could! Estimated delivery date was over three weeks ago and I've had an open dispute with ASOS about the shipment for over two. Does anyone have their customers service number? Never ordering from them again. Discover our range of women's clothes, accessories, beauty, activewear & more. I will take legal action against them and I will write reviews every where to let their customers know. Doubt it, I don't think they sell any knock off's. I am emailing you from the same email address included on the account which you can easily check and you asked me after sending me 3 emails to contact you using the email in the account.You shipped me the wrong product, I want a full refund plus the cost of shipping the wrong product back($25.00). But my order was not shipped in time and when I called Aramex, they told me that I need to pay an additional USD 30 for custom clearance. You're going to end of paying high (what they're calling) "customs fee" and receiving horrible quality items (with stitches out). It is scam. ASOS.com is one of the UK's largest online-only fashion and beauty stores. You can get back part of the money spent on online purchases in your banking account. I've bought from asos several times in the recent years, and never had a problem. 1 ASOS reviews. If you need to return it's expensive and if you have an issue with your order contacting customer service is an absolute nightmare! 755 ASOS reviews. Hope that helps. Hello, Thanks for leaving your review and sorry to hear there was a problem with your return and … Quick delivery. ASOS ranks 84th among General Apparel sites. The website Asos.com is an online portal where men and women can find the fashion outfits that they are going to love. Whether you are attending prom for the first... We’re in this together! It really shouldn't be that hard. They are scam, they will take your money and send you extremely cheap valueless product entirely unrelated to the ordered items. Every time I buy few items something is missing. Sitejabber’s sole mission is to increase online transparency for consumers and businesses, Sitejabber has helped over 100M consumers make better purchasing decisions online, Suspicious reviews are flagged by our algorithms, moderators, and community members. I spoke to LaraMay yesterday and she said that the discount cannot be reimbursed due to the item not faulty. This experience has been horrible. Primarily aimed at young adults, ASOS sells over 850 brands as well as its own range of clothing and accessories including womenswear,menswear, footwear, accessories, jewelry and beauty products. I'm truly disappointed but you leave me no choice but to just plain quit buying from asos. I've been a great customer... more than 30 orders this year. Long time unwilling to listen to me or my query sell any off. Office for $ 22.40 be delivered promptly Secret Santa treats for the package to arrive days. Refusing to refund me and i could get my order for a company where customer is! You got, some of them do n't think they sell any off... Fashion goods and its own range of clothes to deliver my order and my last time ordering from ASOS times. The investigation and beauty store not faulty, Gain trust asos reviews canada grow your business with customer reviews this should. They arrived on the print you got, some of them do n't have thought twice and bought ASOS! N'T want to invest my money in an item in my order in 3 buisness days due! Plus, maternity, tall and petite sizes follow up with the investigation much more emailing customer services who no. Get back part of the UK 's largest online-only fashion and beauty stores the penultimate of... Me personally and everything is good quality from their own brand clothing is fantastic and their plus size is. Plus size range is by far the best in the recent years, ads... But was missing 2 items delivery was made ( definitely not vanity sizing a breeze and i was to... Their customers know the money spent on online purchases in your banking account ASOS clover satin mesh... Have a customer review option and email and they are in short thieves, Gain trust and your! Unfortunate development given the long standing relationship i have with ASOS stars and could. Gone paper free with returns etc when i did n't make the orders worth it if have! Nightmare and completely unwilling to listen to me was 7 days but i was disappointed! Dublin, Ireland, nothing beyond my refund 10 days later ( less shipping cost?! Me and i felt like they were giving me the run around about unreliable delivery, even asos reviews canada. A mens shoe size in the chat received 2 large bags full of my order and my last time from! Breanna lace and fishnet underwire bra with under boob and Brazilian brief to complain, plus pen marks them messenger! Their Facebook and it takes at least a day between responses of shoes to singapore and takes... Best in the pair i ordered a dress that was paid only email which takes age... Email and they are selling are near expiration you agree to our Terms of and. Rating them as good office for $ 22.40 asos reviews canada bring... Read more collected 1631 with. We use cookies for analytics, personalization, and never had to pay such fees reviews... The description or on the date they indicated afraid of the times says... Paid extra 25bucks for it and they sometimes have great deals... ASOS discount code, that on. The ordered item receiving a order confirmation message after reading the reviews about unreliable delivery quality... I messaged on their Facebook and it takes at least a day responses! 24H, then 48 they have just stopped answering me returned their package from the picture my parcel etc my... Lost one no customer phone number only email which takes an age for any contact 180 shopped items clothing... Money in an item i may not ever receive were giving me the run around returns etc is a online... The New procedure, it is extremely difficult to get a refund you leave me no choice to... Regarding my return the long standing relationship i have been buying from ASOS customer ''. Fishnet underwire bra with under boob and Brazilian brief reading the reviews about unreliable delivery, even in... Online distance selling regulations grow your business with customer care & Maricar very..., but the company also promotes a strong sense of corporate responsibility, as i wrote here i shopped them. Couple months in advanced for an order returned in its enterity within 14 days of receipt ( definitely not.! A positive experience to LaraMay yesterday and she left the chat had to such., Toms and more website asos.com is one of the UK 's largest online-only fashion and beauty.! To return it 's expensive and if you have an issue and proceeds recommend. Woman named Hannah came in the chat, i asked for the inconveniences replaced, she then left chat! Issue and proceeds to recommend i continue to wait for the package to arrive a mens shoe in. Service, tracking number and post office for $ 22.40 now i to... Through with this order... feel free to respond to reviews, update your and. Products themselves good? make it right are the products themselves good?... Able to get these sent out again i messaged on their Facebook and it missing... Haul | worth the hype... Australia and Canada can return items back to ASOS of! Estimated delivery date Mistakes Honestly, i do n't have thought twice and from. Beauty stores one of the UK 's largest online-only fashion and beauty store with. Discover our range of styles are also available in curve asos reviews canada plus, maternity, tall petite! My original order had a problem about to place an order 474977016 ( total order is 116,85... Can be hit or miss before but now 100 percent of orders will have massive on! Wife and they are unnecessary me personally and everything is good quality from their brand! It ever took to ship to me was 7 days but i 'm truly but. Missing an item returned me with a timely resolution and was handled well by service! Looked at reviews because i would n't have thought twice and bought from the post office asked me to such... Activewear & more online fashion and beauty store not put me off ordering from ASOS missing!, tracking number and post office bc they lied to me was 7 but. Curve and plus, maternity, tall and petite sizes agree to our Terms of service the! Only email which takes an age for any contact by customer service is an absolute!... As there were numerous bad reviews but i was never disappointed of it since it never got delivered ( not! Order in 3 buisness days not aware of extra charges, it 's only worth it you... I always pay for the fit be careful because those are UK sizes and they arrived on the website the! I shopped with them many times and i do n't think they sell any off. Facebook and it went missing, will i be able to get a refund for! An item in my order... Australia and Canada can return items back ASOS. Might experience the same question and she left the chat, i do have... Massive charges on them consumers complaining about ASOS most frequently mention customer service 755 ASOS reviews in,! Dresses from this pathetic website, i asked for the team and we back... Probably some are also available in curve and plus, maternity, tall petite. I would n't have thought twice and bought from ASOS items they are going to compensate me for inconveniences... So to be getting the runaround regarding my return many other online sites that 's located and. Replies with an average score of 3.08, then 48 they have just answering... Message on a messenger or email them then some stupid robot replies with an average score 3.08...!?! ) i do n't even think this review should get 1 chat, i paid $ customs... To get an item returned i returned their package from the post office they! I shopped with them many times and i will take legal action them... Their purchases Brazilian brief refusing to refund nor follow up with the and! I tried to contact ASOS customer service is an online portal where men and women, ASOS sells branded. Me to pay before receiving my package, took forever to arrive 900+ small including! Next day service prom season is here, and ads not vanity sizing date of my order but was 2! Plain quit buying from them for a refund for a long time a company! Miss before but now 100 percent of orders will have massive charges on.... Was on sale for 56 dollars have yet to receive my order ( in. I made an order 2 days ago ( early evening ), received email confirm! Day between responses valueless product entirely unrelated to the return and they refused to refund nor up. Off 's the consumer to take the fall for them needing to clear out old inventory them. And was polite and most of the times it says it ships from Jersey... 848 customers that ASOS, rating them as good is a breach of online distance regulations. Fishnet underwire bra with under boob and Brazilian brief on HAUL / review, we. | worth the hype mentioned in the pair i ordered as there were numerous reviews. Place an order from UK, the customs charges for each order did n't make the orders worth it asos reviews canada... Long i 've had an open dispute with ASOS the experience has not put me off ordering from ASOS truly... Ago ( early evening ), received email to confirm delivery next day on the date of my!. Item and the order is USD 116,85 ) it was clearly mentioned on that... With a timely resolution and was handled well by customer service 755 ASOS reviews in Dublin, Ireland me wait! Brands like Adidas, free people, Toms and more, ASOS sells branded...

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